Once you place the order, we need following login credentials to get started. (1) WordPress Admin login (username and password) (2) FTP (host, port, username and password) (3) Database (phpMyAdmin?) Note: All credentials you provide will be deleted upon project completion. Once your project is completed, you are also encouraged to change any passwords you …
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You will receive the order confirmation email within few minutes of your order completion. If it has been more than 2 hours since you’ve ordered and you didn’t receive any order confirmation email yet, please contact us providing more info. about your order.
You can use online tools such as GTMetrix and Pingdom to check your WordPress website speed. We recommend you use Pingdom which gives quite good results. Make sure you choose a server close to the place where your site is hosted. Clearly, if your site is hosted in London, and you select a test server …
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Depending on the complexity and type of the site, speed optimization usually takes 3 to 5 business days. For guaranteed completion within 24 hours, purchase our Expedited Delivery within 24 hours add-on.
Monday through Friday – 7:00 AM to 6:00 PM (GMT) Average response time: 2 hours Weekends and Holidays – Flexible working hours Average response time: 6-8 hours NOTE: While these are standard business/support hours, your website will never be left in an unstable state.
